Our transportation services are only available to customers in the United States and internationally.

Order Confirmation and Processing:
Upon placing an order, you will receive an email confirmation containing essential details such as the order number, order summary, total cost, and shipping address. Please check your email inbox, including the spam folder, to locate this email. If you have any inquiries or concerns, feel free to contact us.

Shipping Method:
All shipments are dispatched through UPS or USPS. Your order will be shipped to the address provided during checkout. The specific shipping method utilized depends on the delivery address and the regulations of the chosen shipping service. We offer shipping options for your convenience:

• Standard Shipping
• International Shipping

Shipping Time:

Once the production process is complete, we promptly ship your order.

– Order cutoff time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York).

– Processing time: 3 – 5 business days (Monday to Friday).

– Estimated shipping time (Monday to Friday):

• Standard shipping: Delivery within 5-7 business days.
• International Shipping: Delivery within 7-18 business days (Depending on the country)

While we maintain a delivery success rate of over 97%, occasional delays may occur due to severe weather conditions, foreign customs procedures, or inaccurate address information. If you encounter such situations, please do not hesitate to contact us for assistance.

Shipping Fee:

Customers are responsible for covering the shipping fee for their orders. The shipping cost will be displayed on the checkout page when you proceed with your order.

• Standard shipping cost: $4.49
• International Shipping: $15.99
• Free shipping on all orders over $80

All prices and figures are in US dollars.

Tracking Your Order:

You will receive a confirmation email containing a tracking link to monitor your order’s progress. Please allow the carrier to scan your package into their system before attempting to track it.

If you do not receive a confirmation email or tracking link, kindly check your email, including the spam folder, for any missing order notifications.

If tracking information is unavailable, it means the carrier has not yet processed your package. Tracking events will appear on the tracking page once the package is scanned into the system.

If your estimated delivery date has passed, please contact us, and we will address the issue accordingly.

Taxes and Customs Duties:

Customs regulations vary among regions, resulting in different import fees. Some countries apply import fees to shipments, while others do not. Please note that taxes are not included in the prices listed on our website. Therefore, you may be required to pay customs and import taxes upon receiving your order. Import taxes, customs duties, and related fees may be collected by your local customs authority when the order reaches its final destination.

Incorrect Address:

To prevent packages from being returned to us, please ensure that all address details are accurate and complete. In the event that you provide an incorrect address during checkout, resulting in the return of the product to us, you will be responsible for the shipping costs associated with resending the product. For further instructions, please contact us at [email protected]

Providing accurate delivery details is crucial, as inaccurate or missing information may require us to contact you for updates, potentially leading to delivery delays. Additionally, customs procedures can contribute to potential delays.

Multiple Addresses:

Regrettably, we do not support shipping to multiple addresses for a single order. If you wish to ship to different addresses, please place separate orders.

Product Returns/Exchanges:

Returns or exchanges are not accepted for reasons of unsuitability, inappropriateness, or unsalability.

Returns or exchanges are only processed in the case of product defects or damage during transportation.

Customers must contact us within the specified time frame to request returns or exchanges and provide valid evidence.

Responsibility and Risk:

We take responsibility for carefully packaging the products to ensure their safety during transportation.

However, we are not liable for any loss, damage, or delays caused by errors on the part of the shipping service.

In the event of product damage, customers must notify us immediately so that we can address the issue promptly.

Policy Updates:

Our shipping policy is subject to change without prior notice, as we retain the right to modify it.

Any amendments made to the policy will come into effect from the date they are published on our website.

Contact Information:

For any queries or concerns related to our shipping policy, please reach out to us using the contact details provided on our website.