Basic? Nah, Timeless!

Processing Time: It takes 1–3 days to ship your order from our warehouse to logistics companies.

Shipping Time: You will receive your order within 5–7 business days (depending on the shipping method) from the date it is shipped out, not the date the order is placed.

Please Note: We process orders on business days, which are Monday–Friday, Eastern Standard Time, excluding weekends and holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Tracking Number: When available, we will send you a tracking number with the confirmation email so you can track your package online.

Return & Exchange: If you are not satisfied with your purchase, we will work to resolve the issue. Items can be returned or exchanged, and you may receive a refund within 30 days of the delivery date. (Please check our Return & Exchange Policy below).

If you have any other questions, please feel free to email us.